Description
Sunshine Coast, QLD
$120K–$130K + Super + 10% Bonus
THE ROLE
An exceptional leadership opportunity is available for an experienced Rooms Division Manager to join a luxury hotel on Queensland’s stunning Sunshine Coast.
Reporting directly to the General Manager and leading two direct reports, you will take ownership of the strategic leadership and day-to-day performance of the hotel’s Front Office and Housekeeping operations, including associated contractor services.
This is a senior operational role for an accomplished luxury hotel professional who combines exceptional guest service standards with strong commercial acumen and an ability to inspire high-performing teams.
As Rooms Division Manager, you will play a pivotal role in delivering a seamless guest journey while ensuring operational efficiency, strong financial performance and consistently high luxury service standards.
Your responsibilities will include:
- Provide strategic and operational leadership across Front Office, Housekeeping and associated contractor services
- Lead, mentor and develop a high-performing Rooms Division team
- Ensure guest arrivals, departures, room allocations and communications are managed seamlessly and in line with luxury service expectations
- Proactively identify opportunities to enhance the overall guest experience
- Manage departmental budgets, forecasts and operating costs to achieve financial targets
- Monitor performance and identify opportunities to improve productivity, efficiency and profitability
- Optimise occupancy, room inventory and yield management in collaboration with relevant hotel departments
- Review operational results and implement strategies to improve performance
- Foster strong communication and collaboration between Front Office, Housekeeping and all other hotel departments
- Ensure departmental policies, procedures and service standards are consistently maintained
- Support the General Manager with broader operational and strategic hotel initiatives
THE MUST HAVES
To be successful in this position, you will be an established hotel leader with significant experience across Rooms Division operations within the luxury hospitality sector.
You will bring:
- Demonstrated leadership experience within luxury hotel Rooms Division operations
- Strong operational knowledge across Front Office and Housekeeping
- Proven experience leading, coaching and developing high-performing hotel teams
- Strong commercial acumen with experience managing departmental budgets, forecasts and financial performance
- An understanding of occupancy, inventory management, yield and revenue optimisation
- Strong knowledge of Front Office systems, including Opera PMS
- Exceptional communication, stakeholder management and relationship-building skills
- The ability to manage multiple operational priorities within a fast-paced luxury hotel environment
- A strategic mindset combined with a hands-on approach to hotel operations
- High levels of professionalism, integrity and sound decision-making
- A genuine passion for luxury hospitality and delivering exceptional guest experiences
WHAT'S ON OFFER
- Salary package of $120K–$130K + Super
- 10% performance bonus
- Senior leadership position reporting directly to the General Manager
- Opportunity to lead key operational departments within a luxury hotel
- High-profile Sunshine Coast location
- Opportunity to influence guest experience, operational performance and the ongoing development of the Rooms Division team
If you are an experienced Rooms Division leader ready to take ownership of a key operational portfolio within a luxury hotel, this could be the career move you’ve been waiting for.
Want to know more?
APPLY NOW or reach out to our Hospitality Division for a confidential chat.
Email employment@aaappointments.com.au or call our offices:
NSW/ACT: 02 9231 6377
VIC/SA/WA/TAS: 03 9670 2577
QLD/NT: 07 3229 9600
For more great jobs check out www.aaappointments.com.au or follow us: https://au.linkedin.com/company/aa-appointments-australia
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