Description
Competitive Salary + Exceptional Benefits + Global Career Opportunities
Create extraordinary guest experiences at one of the region's most prestigious luxury hotels.
- Work within an elegant, world-class luxury property
- Global complimentary and discounted accommodation benefits
- Outstanding career development and international opportunities
THE PROPERTY
Discover an exciting leadership opportunity within a prestigious luxury hotel renowned for its sophisticated design, exceptional hospitality and commitment to delivering unforgettable guest experiences.
Boasting a high-profile location, elegant contemporary interiors, exquisite dining venues and impressive event spaces, this stunning property offers a refined and personalised approach to luxury hospitality.
With an unwavering focus on service excellence, the hotel is seeking an accomplished hospitality professional who understands the finer details of luxury service and takes pride in creating truly memorable guest experiences.
THE ROLE
Reporting directly to the General Manager, you will play a pivotal role in elevating the guest journey and ensuring exceptional service standards are consistently delivered throughout the property.
Leading the Concierge and Butler Teams, you will create a culture of personalised service, anticipating guest needs and ensuring every interaction reflects the hotel's luxury positioning.
- Oversee the complete guest experience, ensuring seamless, personalised service from pre-arrival through to departure.
- Design and coordinate bespoke experiences for VIPs, repeat guests and those celebrating special occasions.
- Anticipate individual guest preferences and deliver thoughtful, personalised touches that exceed expectations.
- Lead, inspire and mentor the Concierge and Butler Teams, fostering a culture of excellence, professionalism and genuine hospitality.
- Establish and maintain exceptional luxury service standards across all guest touchpoints.
- Build strong relationships with guests, ensuring individual requests and special arrangements are handled with discretion and attention to detail.
- Work closely with Front Office, Housekeeping, Food & Beverage and other departments to ensure seamless communication and service delivery.
- Proactively manage guest feedback, special requests and service recovery to achieve outstanding guest satisfaction.
- Oversee team rostering, payroll and staffing requirements to maintain operational efficiency and service excellence.
- Identify opportunities to continually enhance the guest experience through innovative services and personalised offerings.
WHAT'S ON OFFER
Join an internationally recognised luxury hospitality brand that values its people and provides exceptional opportunities for professional growth.
- Attractive salary and comprehensive employee benefits package.
- Complimentary and generously discounted accommodation across a global hotel network.
- Extensive learning, training and leadership development opportunities.
- Employee Assistance Program supporting health and wellbeing.
- Genuine opportunities for career advancement within an international luxury hotel group.
- The opportunity to work alongside passionate hospitality professionals in a world-class environment.
WHAT YOU'LL NEED TO SUCCEED
To excel in this role, you will be a polished, engaging and highly motivated hospitality leader with an instinctive understanding of luxury service and a passion for creating exceptional guest experiences.
- Demonstrated leadership experience within a luxury hotel, resort or premium hospitality environment.
- A proven ability to lead, coach and develop high-performing, guest-focused teams.
- Strong experience in delivering personalised VIP services and managing complex guest requests.
- Exceptional communication, interpersonal and relationship-management skills.
- Confidence engaging with discerning guests and building lasting relationships.
- Sound operational knowledge of Front Office procedures and hotel systems, including Opera PMS.
- Strong organisational skills with the ability to manage competing priorities in a fast-paced luxury environment.
- Experience managing staff rosters, payroll and operational requirements.
- Impeccable presentation, professionalism and discretion.
- A proactive, solutions-focused approach with meticulous attention to detail.
- Above all, a genuine passion for luxury hospitality and a commitment to creating unforgettable guest experiences.
Want to know more?
APPLY NOW or reach out to our Hospitality Division for a confidential chat.
Email employment@aaappointments.com.au or call our offices:
NSW/ACT: 02 9231 6377
VIC/SA/WA/TAS: 03 9670 2577
QLD/NT: 07 3229 9600
For more great jobs check out www.aaappointments.com.au or follow our page: https://au.linkedin.com/company/aa-appointments-australia
Another fantastic career opportunity with AA Appointments - Travel & Hospitality Recruitment Specialists. Dedicated to matching your personal experience and career ambition with only the best industry partners.
