Description
Lead the Launch of Wellington's Newest Hospitality Destination
An exciting opportunity has arisen for an experienced hospitality leader to take the helm of a brand-new boutique hybrid accommodation property in Wellington.
This is a rare pre-opening opportunity to shape every aspect of the guest experience, build an exceptional team, establish a strong culture and set the property up for long-term success from day one.
Working closely with the Regional General Manager, you'll be the driving force behind the day-to-day operation, balancing strategic leadership with a hands-on approach to ensure an outstanding experience for both guests and team members.
If you thrive in fast-paced environments, enjoy building teams from the ground up and are passionate about creating memorable guest experiences, we'd love to hear from you.
THE ROLE
As General Manager, you'll lead all aspects of the operation, including accommodation, guest experience, people leadership, commercial performance and compliance. This is a highly visible leadership role where no two days are the same.
- Lead the successful pre-opening and ongoing operation of the property.
- Create an exceptional guest experience that reflects the property's unique brand and culture.
- Recruit, develop and inspire a high-performing leadership team.
- Build a positive, inclusive and accountable workplace culture.
- Drive financial performance through effective labour management, revenue optimisation and cost control.
- Oversee accommodation operations while supporting food and beverage performance.
- Ensure compliance with all operational, health and safety, and regulatory requirements.
- Work collaboratively with the Regional General Manager to achieve business objectives.
- Remain hands-on and actively involved in the daily operation whenever required.
THE MUST HAVES
We're looking for a confident hospitality leader who combines commercial acumen with outstanding people leadership.
- Proven experience leading a multi-department hospitality operation.
- Experience leading leaders, developing management teams and building high-performing cultures.
- Strong commercial understanding, including labour management, profitability, budgeting and revenue management.
- Solid accommodation experience, with exposure to food and beverage operations, ideally including standalone bars or restaurants.
- A background in leisure travel, boutique accommodation, hostels, hybrid hospitality or experience-led businesses rather than traditional corporate hotel chains.
- A hands-on leadership style and the ability to make confident decisions in a dynamic environment.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Experience with rostering, workforce planning and labour cost control.
- A sound understanding of hotel or hostel operational mechanics, including occupancy, yielding and profitability drivers.
- Several years' experience in a senior hospitality leadership role managing a multi-department operation.
- A positive attitude, genuine passion for hospitality and a commitment to delivering exceptional guest experiences.
- Knowledge of the Wellington accommodation market will be highly regarded but is not essential.
WHAT'S ON OFFER
Join a growing hospitality business that values its people and provides genuine career development opportunities.
- Competitive remuneration package with a KPI-based performance bonus.
- Discounted accommodation rates across the group's properties for you, your family and friends.
- Discounts across a range of partnered retail brands.
- Access to extensive online learning and professional development programs.
- Paid birthday leave for permanent team members.
- One paid volunteering day each year to support a cause that's important to you.
- Enhanced parental leave benefits.
- Free confidential counselling and wellbeing support through the Employee Assistance Program.
- Annual flu vaccinations.
- Exciting opportunities for career progression as the business continues to grow.
This is an outstanding opportunity to lead a landmark pre-opening project and make your mark on one of Wellington's most exciting new hospitality offerings.
If you're an experienced hospitality professional who enjoys building teams, driving performance and creating memorable guest experiences, we'd love to hear from you.
APPLY NOW or reach out to our Hospitality Division for a confidential chat.
Email employment@aaappointments.com.au or call our offices:
NSW/ACT: 02 9231 6377
VIC/SA/WA/TAS: 03 9670 2577
QLD/NT: 07 3229 9600
For more great jobs check out www.aaappointments.com.au or follow our page: https://au.linkedin.com/company/aa-appointments-australia
Another fantastic career opportunity with AA Appointments - Travel & Hospitality Recruitment Specialists. Dedicated to matching your personal experience and career ambition with only the best industry partners.