Description
This is a hybrid/work from home role resolving inbound customer enquiries, requiring booking amendments or emergency travel assistance mainly out of business hours.
THE ROLE
- Resolve inbound enquiries from existing corporate clients, via phone and email
- Quote and issue new airfare tickets, calculate & reissue air tickets for changes
- Provide an exceptional client experience by adhering to SLAs
- 24/7 rotating roster; Mon - Fri & Saturday/Sunday (alternate weekends)
- Main hours of operation are 4:00pm - 10:00am
WHAT YOU'LL NEED TO SUCCEED
- Extensive GDS knowledge; Sabre is essential
- Previous retail or corporate travel consulting experience
- Passionate and service-orientated approach
- Proven track record in a customer service role
- Excellent verbal and written communication skills
- Flexibility to work a rotating roster
- Exceptional attention to detail
WHAT'S ON OFFER
- Competitive salary package | Optional overtime on offer
- Hybrid/Remote work environment
- 24/7 rotating roster; Mon - Fri & Saturday/Sunday (alternate weekends)
- Career progression | job security
- Supportive management team
- Rewards and recognition galore!
- Equipment to do your role supplied
- Lucrative incentives and travel benefits
- Significant discounts on personal travel
Want to know more?
APPLY NOW or reach out to our Travel Division for a confidential chat.
Email employment@aaappointments.com.au or call our offices:
NSW/ACT: 02 9231 6377
VIC/SA/WA/TAS: 03 9670 2577
QLD/NT: 07 3229 9600
For more great jobs check out www.aaappointments.com.au or follow us: https://au.linkedin.com/company/aa-appointments-australia
Another fantastic career opportunity with AA Appointments - Travel & Hospitality Recruitment Specialists. Dedicated to matching your personal experience and career ambition with only the best industry partners.